Terms of Engagement
These terms, together with any covering letter of engagement set out the basis of our professional relationship with you in accepting and actioning your instructions. By instructing us you are deemed to have accepted these terms. These terms will apply whenever you ask us to act for you unless we agree (in writing) to vary them.
We will only act on your clear and reasonable instructions. Our engagement is with you. Any advice applies to you only and is not intended to be relied on or provided to any third party.
2. Client Checks
We are required to comply with all laws and regulations binding on us including:
You acknowledge that before we can act for you or undertake any trust account transactions for you, we are required to perform client due diligence and account monitoring, keep records and report any unusual or suspicious transactions where required by AML/CFT, FATCA or any other law.
We may be required to assist any bank or other entity with whom we transact as your agent or with whom we deposit money on trust for you to comply with that entity’s legal obligations in any jurisdiction.
We will periodically advise you what information and documents are required for these purposes. Please provide the information and documents requested promptly. We may retain this information for future reference and provide them to a bank or other entity and disclose them to any law enforcement or regulatory agency or court as required by law.
We may have to refuse to accept your instructions or we or the bank or other entity (as the case may be) may suspend our services and/or delay or block any trust account transactions for you without notice if:
Under the AML/CFT we must report any suspicions of money laundering or criminal activity to the relevant authorities. We may not be allowed to tell you if we make such a report. We will not be liable to you for any consequences of such a report made in compliance with our legal obligations.
3. Collection and Use of Client Information
You authorize us to collect, use and disclose personal information about you and your representatives for purposes of undertaking your instructions and the following purposes:
You acknowledge and agree that we may use third party service providers or third party databases to carry out the above. When we use these services the service providers may hold your information in their systems and use it (including disclosing your information to third parties) to provide their specific services and for any other lawful purpose.
4. Our Fees
Our fees will be charged on the basis that they will be fair and reasonable having regard to the circumstances of the matter and the nature of our work for you. While the time and resources involved will be important factors, we will also consider the results achieved and the urgency, level of skill, complexity, responsibility and specialist knowledge involved.
For time-based invoicing our hourly rates are reviewed annually and may include the promotion of our lawyers through their respective experience levels.
We will arrange for each part of your work to be dealt with by the person with the appropriate level of skill and expertise.
We will invoice you at monthly intervals (unless otherwise agreed). Payment of our invoice is due by the seventh day following issue of our invoice unless alternative arrangements have been made with us. Our invoices include an office service charge to cover the cost of routine copying, printing, binding, telephone, fax and courier expenses. The office service charge is 3% of all fees on all invoice unless otherwise stipulated by us in writing.
We may deduct from any funds held on your behalf in our trust account any fees expenses or disbursements for which we have provided an invoice except where we receive the funds from you for a special purpose (other than security for our fees) and they remain in our trust account for that special purpose.
Where we have an arrangement with you that we will address the invoice to another person, you will pay that invoice if that other person does not pay the invoice.
Where monies are held in our trust account on deposit for you, we may charge and deduct an administration fee of up to 5% of the gross interest earned.
In providing the services outlined in our letter of engagement (Services), we may incur disbursements and payments to third parties on your behalf. You authorise us to incur these disbursements (which may include such items such as search fees, court filing fees, registration fees and travel and courier charges) which are reasonably necessary to provide the Services. You also authorise us to make payments to third parties on your behalf which are reasonably required to undertake the Services (which may include items such as experts' costs or counsel's fees). These will be included in our invoice to you, shown as "Office Expenses", when the expenses are incurred (or in advance when we know we will be incurring them on your behalf).
If you do not pay our invoice when due we may:
5. Interest Bearing Deposit
Where your instructions results in payment of funds, we may lodge those funds on interest bearing deposit (IBD). In most circumstances before we can place client monies on IBD in our trust account we must first hold a completed and signed “Self-certification and consent to release of Client information” form (SCF) as required by FATCA and supported by the Tax Administration Act 1994. We reserve the right to require a SCF for all IBD transactions and will provide you with a SCF where required. You acknowledge that this information may be released to our Bank who may release this information the Inland Revenue Department (IRD) who may in turn release this information to the tax revenue services of other countries.
6. Residential Land Withholding Tax
If you sell residential land and we receive the sale proceeds on your behalf, we may be legally required to withhold residential land withholding tax (RLWT) from the sale proceeds. This will apply if, under the Income Tax Act 2007:
In this event, we must remit the RLWT to the IRD. We will account to you for the net sale proceeds only after withholding RLWT and any other amounts we are permitted to deduct (including our fees).
You must provide us with all information we need to determine whether you are liable for RLWT and (if so) for how much. This includes both the information the Tax Administration Act 1994 requires you to provide and any other information we reasonably request. If you do not give us all this information promptly, we may assume that RLWT applies and withhold the RLWT from the sale proceeds.
We have no liability to you for or in relation to IRD in respect of any RLWT.
7. Electronic Services and Communication
Where we communicate with you by electronic means or provide any electronic service to you we will take reasonable precaution to ensure those communications or services are accurate, reliable, complete, confidential and secure. We cannot however always be certain that those communications or services are error free and because they will in most cases be internet based certain risks exist which are outside of our control. As such, we cannot and do not represent or warrant that those communications or services will always be accurate, reliable, complete, confidential and secure. We also exclude all warranties to the extent permitted by law.
7. Client Care and Service
We will advise you of the names and status of the person or persons who will have the general carriage of or overall responsibility for your work on each matter.
The New Zealand Law Society client care and service information is set out below. Whatever legal services we provide to you we must:
The obligations lawyers owe to clients are described in the Rules of Conduct and Client Care for Lawyers. Those obligations are subject to other overriding duties, including duties to the courts and to the justice system.
If you have any questions, please visit www.lawsoc.org.nz or call 0800 261 801.
8. Professional Indemnity Insurance
We hold professional indemnity insurance that meets or exceeds the minimum standards specified by the Law Society. We will provide you with particulars of the minimum standards upon request.
9. Lawyers Fidelity Fund
The Law Society maintains the Lawyers Fidelity Fund for the purposes of providing clients of lawyers with protection against pecuniary loss arising from theft by lawyers. The maximum amount payable by the Fidelity Fund by way of compensation to an individual claimant is limited to $100,000. Except in certain circumstances specified in the Lawyers & Conveyancers Act 2006 the Fidelity Fund does not cover a client for any loss relating to money that a lawyer is instructed to invest on behalf of the client.
10. Limitation of Liability
Any limitations on the extent of our obligations to you or any limitation or exclusion of liability are set out in our letter of engagement.
In addition to the extent permitted by law our total liability to you in connection with any matter (or series of related matters) on which you engage us will not exceed the lesser of NZ$2,000,000 or the amount of five times of the value of fees paid to us (excluding our Office Expenses, disbursements and GST). This limitation applies to liability of any kind whether in contract, tort (including negligence), equity or otherwise. We may override this limitation but only where this is specifically agreed with you in our letter of engagement.
If we provide services to any persons or entities related to or associated with you or to anyone at your request (whether or not we also advise you) on a matter (or series of related matters) on which you engage us then our aggregate liability to you and all persons and entities in respect of that matter (or series of related matters) will be subject to this limitation (and you will ensure that those persons and entities agree to this).
11. Document and File Destruction
At the end of your matter we will keep your file and documents for the minimum period required by law. We may then destroy them. This will be done in a confidential manner. If you wish to make other arrangements, please advise us of those arrangements.
We maintain a procedure for handling any complaints by clients designed to ensure that a complaint is dealt with promptly and fairly.
If you have a complaint about our services or charges, you may refer your complaint in the first instance to the person in our firm who has overall responsibility for your work.
If you do not wish to refer your complaint to that person, or you are not satisfied with that person's response to your complaint, you may refer your complaint to: [ ]
He/she may be contacted as follows:
By letter ;
By email at [ ];
By phoning our offices and asking for the abovenamed.
The New Zealand Law Society also maintains a complaints service and you are able to make a complaint to that service. To do so you should contact the New Zealand Law Society at PO Box 5041, Lambton Quay, Wellington 5145 or telephone 04-472-7873. You may also contact the New Zealand Law Society on www.nzlawsociety.org.nz.